Add Your Score

NPS® Industry Overview

The Tactics and Results of NPS Leaders

GET THE EBOOK

×

Add a company to our Database

×

Thank You!

Your score has been submitted - it will appear shortly.

Stay Informed!

Every month, you'll receive:

The latest in the Net Promoter industry

Net Promoter best practices

Recently added Net Promoter Scores

Currently Trending

Financial Services NPS® Benchmarks

Measuring and growing the Net Promoter Score® in the banking and financial services industry has never been more important. With customers becoming increasingly tech-savvy and expecting more personalised banking experiences, banks simply cannot afford to operate in the traditional inside-out CX approach. The good news is that a recent FSI...

Read More

0 Comments

4 Key Ingredients Fuelling Apple's High Net Promoter Score®

Apple is one of the biggest advocates of the Net Promoter Score®. The multinational technology giant introduced the NPS system back in 2007 and since then has been systematically listening to customers and managing its business in response to their needs. Since rolling with NPS, Apple has achieved one of...

Read More

0 Comments

How NPS® Helped LEGO® From Going Bankrupt

Can you imagine that a beloved brand like LEGO® nearly went bankrupt almost a decade ago? Up until 2004, the toymaker focused a lot of its attention on initiatives that stretched too far beyond its core brick products, thus losing sight on what mattered the most - whether customers were...

Read More

0 Comments

HPE Software : Moving NPS® Beyond "Just a Metric" [Interview]

We are extremely happy to welcome Dr. James Borderick from Hewlett Packard Enterprise Software join us for NPS best practice series interviews. James currently leads the Net Promoter® Competitive Loyalty program at Hewlett Packard Enterprise Software. His official position is Master Strategist, leading multiple analytical projects, driving strategy and innovation, and providing intelligent business insight. ...

Read More

0 Comments

Latest Interviews

“Ask Me Anything” With Jørgen Bo Christensen, author of Next Generation Net Promoter®

Last week NPSBenchmarks.com invited a real NPS® guru, Jørgen Bo Christensen, author of Next Generation Net Promoter® to answer some of the community's most pressing questions. We received numerous requests about additional information on how to succeed with the Net Promoter Score system, how to ensure high response rates with customer surveys...

Read More

0 Comments

[Interview w. Micro Focus] How the Seventh Largest Software Company Utilises NPS

On September 1, 2017, a merger was completed between Micro Focus and Hewlett Packard Enterprise Software.  The combined company became the seventh largest pure-play software company, and the UK's largest technology firm listed on the London Stock Exchange.  Having such an impressive business ranking means Micro Focus knows how...

Read More

0 Comments

Influencers Share CX & NPS® Trends for 2020

Each year new data comes out stressing the importance of customer experience and the Net Promoter Score®. Research advisory firms like Forrester and Gartner regularly publish reports highlighting that some of world's most renowned brands have CX & NPS as their top business priority.  However, the plethora of CX & NPS...

Read More

0 Comments

HPE Software On How To Respond to Customer Feedback [Interview]

NPSBenchmarks.com is very excited to welcome back Dr. James Borderick, Head of Customer Experience Analytics at HPE Software for the second part of our NPS® best practice series. Last time, James and NPSBenchmarks.com discussed some of the key NPS 101 tips for companies looking to implement the NPS program. HPE...

Read More

0 Comments

View More Inteviews

Latest Articles

DocuSign: Net Promoter Score® Analysis In Action

DocuSign is the leading e-signature service across the globe. With 200 million users across 180 countries, the cloud-based service has found success in being able to serve almost any business of any kind, as most every business needs to sign contracts and other documents., Making that process fast and easy...

Read More

0 Comments

Most Recommended Music Streaming Service, Based on Net Promoter ScoreⓇ

With the ever-rising tide of digital media, it seems even mp3 is becoming a file type of the past. But in this increasingly competitive arena, what draws customers to a music streaming service, and, even more importantly, what keeps them there? Understanding the Net Promoter ScoreⓇ and customer experience strategies...

Read More

0 Comments

Want to Increase Your Net Promoter Score®? Start with Drivers.

When you ask the Net Promoter® question in a survey, you are looking for whether a customer is willing to recommend your brand, product, or services to friend, colleague, or family member. Your next question in the survey needs to then identify the WHY behind whatever score is given. This...

Read More

0 Comments

Net Promoter® News: Microsoft, UnitedHealth, Chatbots, and Monetize! 2018​

In this week’s Net Promoter® News, we tackle PCMag’s recent list of best-in-class accounting software winners, how UnitedHealth harnesses the power of the Net Promoter Score®, why chatbots may be the new frontier of customer experience and this spring’s Monetize! 2018 Net Promoter conference. Microsoft Named PCMag’s “Most Recommended” Accounting...

Read More

0 Comments

NPS Resources

The Net Promoter® Industry Case Study: Fintech

NPSBenchmarks.com hosts the Net Promoter Scores and CX best practices of some of the biggest names in the Fintech sector, an industry that is changing the way customers think about finance. The Fintech industry is booming and offering services that enhance the customer experience beyond what traditional financial services can offer. Think Affirm...

Read More

0 Comments

Measuring NPS® Step 1: The Monetized Net Promoter® Series

We get it, benchmarking your Net Promoter Score to peers in your industry is important for your business. We get asked questions like “How am I doing compared to others in my industry?”, or “What is the average NPS score I should be expecting to receive?” all the time. Knowing the answers to these...

Read More

0 Comments

How to Retain Customers with NPS® [Infographic]

Following the success of CustomerGauge's eBook on Retention, we decided to go ahead and present you the top 3 lessons that will help you become a retention champion! The infographic below covers some of the key snippets from the NPS 101®: Retention Management to Combat Churn eBook. We hope you enjoy...

Read More

0 Comments

2016 NPS® Benchmarks Survey [Report], Part 1

In 2016, NPSBenchmarks.com conducted the largest and only survey of the state of the NPS® industry. With more than 600 responses from companies of all sizes, large and small, the NPS Benchmarks Survey discovered shocking insights on the current state of the Net Promoter Industry.  Based on the responses we...

Read More

0 Comments

View More Resources

Stay Informed!

Every month, you'll receive:

The latest in the Net Promoter industry

Net Promoter best practices

Recently added Net Promoter Scores