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How to Monetize a Net Promoter System®

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HPE Software : Moving NPS® Beyond "Just a Metric" [Interview]

We are extremely happy to welcome Dr. James Borderick from Hewlett Packard Enterprise Software join us for NPS best practice series interviews. James currently leads the Net Promoter® Competitive Loyalty program at Hewlett Packard Enterprise Software. His official position is Master Strategist, leading multiple analytical projects, driving strategy and innovation, and providing intelligent business insight. ...

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How to Retain Customers with NPS® [Infographic]

Following the success of CustomerGauge's eBook on Retention, we decided to go ahead and present you the top 3 lessons that will help you become a retention champion! The infographic below covers some of the key snippets from the NPS 101®: Retention Management to Combat Churn eBook. We hope you enjoy...

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How NPS® Helped LEGO® From Going Bankrupt

Can you imagine that a beloved brand like LEGO® nearly went bankrupt almost a decade ago? Up until 2004, the toymaker focused a lot of its attention on initiatives that stretched too far beyond its core brick products, thus losing sight on what mattered the most - whether customers were...

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4 Key Ingredients Fuelling Apple's High Net Promoter Score®

Apple is one of the biggest advocates of the Net Promoter Score®. The multinational technology giant introduced the NPS system back in 2007 and since then has been systematically listening to customers and managing its business in response to their needs. Since rolling with NPS, Apple has achieved one of...

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Latest Interviews

HPE Software On How To Respond to Customer Feedback [Interview]

NPSBenchmarks.com is very excited to welcome back Dr. James Borderick, Head of Customer Experience Analytics at HPE Software for the second part of our NPS® best practice series. Last time, James and NPSBenchmarks.com discussed some of the key NPS 101 tips for companies looking to implement the NPS program. HPE...

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Monetizing NPS®: CustomerGauge CEO Joins Shep Hyken's Amazing Business Radio

Have you ever wondered how to make money by understanding the numbers behind a Net Promoter® Score survey? Or how you can get management buy-in on the benefits of investing in customer retention? Wonder no more as we have the answers! We are extremely happy to share with you this exclusive podcast...

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HPE Software : Moving NPS® Beyond "Just a Metric" [Interview]

We are extremely happy to welcome Dr. James Borderick from Hewlett Packard Enterprise Software join us for NPS best practice series interviews. James currently leads the Net Promoter® Competitive Loyalty program at Hewlett Packard Enterprise Software. His official position is Master Strategist, leading multiple analytical projects, driving strategy and innovation, and providing intelligent business insight. ...

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3 Customer Feedback & NPS® Pitfalls To Avoid with CCXP, Ian Golding

We are very happy to share that this week we have CCXP Ian Golding as our blog guest. Ian advises leading companies on customer experience strategies, as well as measurement, improvement and employee advocacy techniques. He has worked across various industries including retail, financial services and telecoms, accumulating a robust knowledge...

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Latest Articles

The Ultimate CX & NPS® Book Giveaway

According to a study by Walker, customer experience will overtake price and product as the key brand differentiator by 2020. In order to build a successful and sustainable CX program, companies need to also have a powerful and advanced Net Promoter Score® tool. Group these two together and you've got yourself the two metrics that correlate...

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CustomerGauge Launches largest ever NPS® and CX Benchmark Survey

Last year CustomerGauge commissioned the largest ever NPS® industry survey. The results were published in our NPS Benchmark Reports 1 and 2 and have highlighted that while the industry has come a long way, there are still gains to be had.  That is why this year CustomerGauge is launching the biggest ever NPS...

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Net Promoter® News: Ford, KPN & Australian Banks

Ford Targets Stand-Out Customer Experience Ford is the second-largest US-based automaker and fifth-largest in the world. Since the inception of the company, Henry Ford has laid the groundwork for putting the customer first and emphasizing the need for an exceptional customer service.  “Employers only handle the money – it is the customer who pays the wages.” - Henry...

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Next-Generation Net Promoter® - Monetize NPS & Create Profitable Growth

The history of the Net Promoter Score® dates back to 2003 when Frederick F. Reichheld introduced the concept in his article “The One Number You Need to Grow” in Harvard Business Review. Net Promoter’s popularity came from its three characteristics:  It’s simple,It provides timely, actionable data and It links to future revenue growth Still...

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NPS Resources

How to Retain Customers with NPS® [Infographic]

Following the success of CustomerGauge's eBook on Retention, we decided to go ahead and present you the top 3 lessons that will help you become a retention champion! The infographic below covers some of the key snippets from the NPS 101®: Retention Management to Combat Churn eBook. We hope you enjoy...

Read More

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2016 NPS® Benchmarks Survey [Report], Part 1

In 2016, NPSBenchmarks.com conducted the largest and only survey of the state of the NPS® industry. With more than 600 responses from companies of all sizes, large and small, the NPS Benchmarks Survey discovered shocking insights on the current state of the Net Promoter Industry.  Based on the responses we...

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2016 NPS® Benchmarks Survey [Report], Part 2

Following the success of our 2016 NPS Benchmarks Survey Report, Part 1, NPSBenchmarks.com is happy to share with you Part 2!  In this report we take your Net Promoter Score knowledge to the next level, with exclusive highlights on NPS' connection with revenue and retention growth.  We have found that one of...

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Advanced Net Promoter® Strategies Nobody Talks About

CustomerGauge's ebook uncovers 6 different strategies that experienced NPS users implement. As such, Advanced Net Promoter® Strategies Nobody Talks About is the perfect source to take your advanced NPS knowledge a step further and reap the rewards. Advanced Net Promoter® Strategies Nobody Talks About covers  ✔    The number one issue that stands in...

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Stay Informed!

Every month, you'll receive:

The latest in the Net Promoter industry

Net Promoter best practices

Recently added Net Promoter Scores