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2018 NPS® & CX Benchmarks

The Tactics and Practices of NPS Leaders



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CustomerGauge on the Lookout for the Next NPS® Leaders

by Cvetilena Gocheva

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Financial Services NPS® Benchmarks

by Cvetilena Gocheva

After the success of our NPS® Industry Benchmark Overview eBook, spotlighting one NPS leader from five key industries, CustomerGauge and are on the lookout for the next NPS leaders!

We would like to give everyone the chance to showcase their NPS achievements and best practices on retention, growth and customer satisfaction. Our NPS® Industry Benchmark Overview eBook featured such brands like Apple, USAA and Veeam Software and received extraordinary engagement and interest from Fortune 1000 and small business companies alike. 

CustomerGauge and are now working on the follow-up eBooks - one industry per eBook, multiple NPS leaders and dozens of best practices! The next NPS leaders will not only be featured in the follow-up eBooks and be established as industry leaders, but will also receive promotion in the following channels and mediums:

Got what it takes to be named NPS leader in your industry? Follow the instructions below if you think you should be on our list!

Email us at or comment below with your company name, work email and one reason why you are an NPS leader!

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