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2018 NPS® & CX Benchmarks

The Tactics and Practices of NPS Leaders

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Mastering Omni-Channel Customer Experience with Net Promoter®

by Cvetilena Gocheva

Currently Trending

Financial Services NPS® Benchmarks

by Cvetilena Gocheva

Successful customer experience programs aren’t built on guesswork. Understanding whether a customer is coming back (or is lost to churn) in addition to the experience pre- and post-purchase is vital to increasing retention and achieving sustainable growth. This starts with mastering the omni-channel customer journey.  

In this eBook, you'll learn how the Net Promoter System® can help your company take control and make sense of the customer journey and experience.

Specifically, you'll find:

  • Instructions on customer journey mapping, as well as a full customer journey example: Awareness, Research, Purchase, Delivery & Returns, and Feedback
  • When to use relationship vs. transactional surveys within the customer journey 
  • How to utilize a Net Promoter program to transform your customer experience 
  • And much more!

Download the eBook by clicking on the image below!



Download the eBook!

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