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2018 NPS® & CX Benchmarks

The Tactics and Practices of NPS Leaders



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Roll Up Your Sleeves - It's Time to Act on NPS®

by Cvetilena Gocheva

Currently Trending

Financial Services NPS® Benchmarks

by Cvetilena Gocheva

Customer-centric leaders like Apple, Amazon, Thomas Cook and Veeam Software know first hand that the power of the Net Promoter Score® is not in measuring only - it's in the proactive acting on customer feedback. These companies have establish a robust closed loop (following-up) process that allows them to:

  1.  Reach out to promoters and equip them to refer the brand
  2.  Turn passives and detractors into promoters by telling them what the company learned and which actions will be taken as a result of their feedback

Furthermore, NPS leaders are aware of best practices on how quickly to close the loop on customer feedback and on the actions that will retail more customers. Sharing scores, results and actions internally also helps such companies grow faster too. 

Acting on customer feedback is the only way you'll improve your Net Promoter Score, increase retention, reduce churn and build sustainable growth. If you're not acting, your Net Promoter program is lagging. Thankfully, we have a step-by-step guide that will lift your NPS program by teaching you the best practices on closing the loop.

Download our latest eBook below and don't get left behind!

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