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The Net Promoter® Industry Case Study: Finance

by Cvetilena Gocheva

Currently Trending

Financial Services NPS® Benchmarks

by Cvetilena Gocheva

How Top Finance Leaders are Reinventing Customer Experience

The finance industry may not be known for its high Net Promoter Scores®, but finance leaders like USAA, American Express and Royal Bank of Scotland are looking for ways to break free of this reputation.

In this edition of our NPS industry case study series, you'll see just how these finance leaders are taking an innovative approach to reinventing their customer experience. While these finance companies are at different steps in their Net Promoter® journey, they all provide unique insights that companies in every industry can learn from.  

Find all the insights:

  • Learn how USAA maintains one of the highest Net Promoter Scores in the finance industry
  • Discover how American Express’ significant improvements in CX grew their bottom line
  • Find out how Royal Bank of Scotland raised their Net Promoter Score by increasing investments in personalization
  • And see what steps ABN AMRO is taking with their CX initiatives to raise their Net Promoter Score

Download the case study by clicking on the image below!

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