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Affirm

Company Type: B2C

Company Size: Medium

NPS

(9 points )

Affirm is a financial technologies company. Created in 2012, Affirm is led by the visionary entrepreneur behind PayPal, Yelp and Slide - Max Levchin. Affirm's current Net Promoter Score (NPS) sits at +82. Based in San Francisco, Affirm is a financial services company that offers installment loans to consumers at the point of sale. The company had already facilitated more than one million loans, totalling an estimated $1 billion and in 2017 the company hit the news by raising $200 million at a nearly $2 billion valuation, according to The Wall Street Journal. Affirm's net promoter score has increased by 9 points since June 2017, when Affirm's NPS was 73. 

NPS Benchmarks Certified

Yes

Feedback Collection Method

Email

Net Promoter Type

Relationship

Response Rate

N/A

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Affirm News

Date

Update Description

Score Change

Link

06/07/17

Affirm CEO Max Levchin Shares the Company Achieved a Net Promoter Score (NPS) of +73 for June 2017.

73

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What is Net Promoter Score?

Net Promoter Score®, or NPS® is a loyalty metric developed by Fred Reichheld and was introduced by him in his 2003 Harvard Business Review article "The One Number You Need to Grow". At its core, NPS can be termed as a metric that measures a customer’s willingness to recommend a brand’s product and services to their friends, family and colleagues.

What is a good industry score?

Net Promoter Scores vary greatly between industries. CustomerGauge conducted a study in 2016 and published the average Net Promoter Scores by industries. For example, the Cable and Telecommunications industry’s average Net Promoter Score is at or below 30. Retail, Transportation & Logistics and Wholesale on the other hand get a 50 or more Net Promoter Score on average.

About NPSBenchmarks.com

NPSBenchmarks.com collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.