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Areas (US)

Company Type: B2C

Company Size: Medium

NPS

Areas in the United States is a leading provider of food, beverage and retail services in the U.S. travel hospitality industry. Areas provides a fresh and exciting experience that exceeds the Guest’s expectations through its extraordinary level of service, high quality products, outstanding service, successful national brands portfolio and a unique brand selection that embraces local culture and way of life. In 2006, Areas was awarded its first U.S. airport location at the Miami International Airport. 

Source

NPS Benchmarks Certified

Yes

Feedback Collection Method

Other - Email, Website & Receipt

Website

Net Promoter Type

Transactional

Response Rate

N/A

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Areas (US) NPS Rank & Industry Overview

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What is Net Promoter Score?

Net Promoter Score®, or NPS® is a loyalty metric developed by Fred Reichheld and was introduced by him in his 2003 Harvard Business Review article "The One Number You Need to Grow". At its core, NPS can be termed as a metric that measures a customer’s willingness to recommend a brand’s product and services to their friends, family and colleagues.

What is a good industry score?

Net Promoter Scores vary greatly between industries. CustomerGauge conducted a study in 2016 and published the average Net Promoter Scores by industries. For example, the Cable and Telecommunications industry’s average Net Promoter Score is at or below 30. Retail, Transportation & Logistics and Wholesale on the other hand get a 50 or more Net Promoter Score on average.

About NPSBenchmarks.com

NPSBenchmarks.com collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.