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2018 NPS® & CX Benchmarks

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Cali Bamboo

Company Type: B2B/B2C

Company Size: Medium

NPS

(1 points )

Founded in 2004 by Jeff Goldberg and Tanner Haigwood, Cali Bamboo is a San Diego-based manufacturer of eco-friendly building materials made primarily of bamboo. The company is passionate about conceptualizing and producing innovative, modern design alternatives that are built on principles of durability and environmental integrity. Cali Bamboo services residential and commercial building projects across North America with a wide range of products including bamboo, cork and eucalyptus flooring, composite decking, fencing and décor.

NPS Benchmarks Certified

Yes

Feedback Collection Method

N/A

Net Promoter Type

Transactional & Relationship

Response Rate

15%

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Cali Bamboo News

Date

Update Description

Score Change

Link

06/08/18

Cali Bamboo achieves a net promoter score of +80 for June 2018.

80

CustomerGauge

The home of Monetized Net Promoter® and the world's only software proving the ROI of Customer Experience.

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What is Net Promoter Score?

Net Promoter Score®, or NPS® is a loyalty metric developed by Fred Reichheld and was introduced by him in his 2003 Harvard Business Review article "The One Number You Need to Grow". At its core, NPS can be termed as a metric that measures a customer’s willingness to recommend a brand’s product and services to their friends, family and colleagues.

What is a good industry score?

Net Promoter Scores vary greatly between industries. CustomerGauge conducted a study in 2016 and published the average Net Promoter Scores by industries. For example, the Cable and Telecommunications industry’s average Net Promoter Score is at or below 30. Retail, Transportation & Logistics and Wholesale on the other hand get a 50 or more Net Promoter Score on average.

About NPSBenchmarks.com

NPSBenchmarks.com collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.