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NPS® Industry Overview

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Company Type: B2C

Company Size: Small


(2 points )

NPS Benchmarks Certified


Feedback Collection Method


Net Promoter Type


Response Rate



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02/17/16 is the fastest growing shopping community in Australia. We are now delivering $20M a month in sales for the largest brands including eBay, David Jones, Expedia, Coles, Woolworth's. Our aim is to disrupt shopping in Australia and give over 2M Australians more cash rewards than any other loyalty site in the country per capita, providing our customers wildly superior community su



Get paid cash to shop at over 1,000 stores It’s a one-click, 15 second step that can earn you $100s of dollars a year.


(3 points )


Get paid cash to shop at over 1,000 stores It’s a one-click, 15 second step that can earn you $100s of dollars a year.


( No Change )


Cashrewards is Australia's largest online cashback site disrupting online retail and is fast becoming one of the top online shopping destinations. In FY2015 over $150 Million was spent through Cashrewards resulting in our members earning millions in cashback and tens of millions in additional savings.


(10 points )


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What is Net Promoter Score?

Net Promoter Score®, or NPS® is a loyalty metric developed by Fred Reichheld and was introduced by him in his 2003 Harvard Business Review article "The One Number You Need to Grow". At its core, NPS can be termed as a metric that measures a customer’s willingness to recommend a brand’s product and services to their friends, family and colleagues.

What is a good industry score?

Net Promoter Scores vary greatly between industries. CustomerGauge conducted a study in 2016 and published the average Net Promoter Scores by industries. For example, the Cable and Telecommunications industry’s average Net Promoter Score is at or below 30. Retail, Transportation & Logistics and Wholesale on the other hand get a 50 or more Net Promoter Score on average.

About collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.