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Choice Aggregation Services

Company Type: B2B

Company Size: Medium

NPS

(2 points )

Founded in 1997, Choice Aggregation Services has grown to become one of Australia’s largest and most respected finance broking operations. With over 1,300 members, Choice consistently achieves over $1 billion in monthly settlements and has a year-on-year growth. Choice’s latest satisfaction survey results achieved a record-high Net Promoter Score (NPS) of +42.

NPS Benchmarks Certified

Yes

Feedback Collection Method

N/A

Net Promoter Type

N/A

Response Rate

N/A

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Choice Aggregation Services News

Date

Update Description

Score Change

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11/14/17

Choice Aggregation Services, marks its 20th anniversary in 2017 with a $65bn loan book and a net promoter score of +40.

40

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What is Net Promoter Score?

Net Promoter Score®, or NPS® is a loyalty metric developed by Fred Reichheld and was introduced by him in his 2003 Harvard Business Review article "The One Number You Need to Grow". At its core, NPS can be termed as a metric that measures a customer’s willingness to recommend a brand’s product and services to their friends, family and colleagues.

What is a good industry score?

Net Promoter Scores vary greatly between industries. CustomerGauge conducted a study in 2016 and published the average Net Promoter Scores by industries. For example, the Cable and Telecommunications industry’s average Net Promoter Score is at or below 30. Retail, Transportation & Logistics and Wholesale on the other hand get a 50 or more Net Promoter Score on average.

About NPSBenchmarks.com

NPSBenchmarks.com collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.