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Co-operative Bank of Kenya

Company Type: B2B/B2C

Company Size: Large

NPS

The Co-operative Bank of Kenya Limited was founded in 1965. Offering a wide range of innovative financial solutions, The Co-operative Bank of Kenya leverages its heavy investment in multi-channels and a national and regional presence. The Bank went public and was listed on December 22, 2008. In 2010, the Bank was recognized as Best Bank in Kenya in the Baker Magazine Awards of the Financial Times of London. 

NPS Benchmarks Certified

Yes

Feedback Collection Method

Phone

Net Promoter Type

Relationship

Response Rate

N/A

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What is Net Promoter Score?

Net Promoter Score®, or NPS® is a loyalty metric developed by Fred Reichheld and was introduced by him in his 2003 Harvard Business Review article "The One Number You Need to Grow". At its core, NPS can be termed as a metric that measures a customer’s willingness to recommend a brand’s product and services to their friends, family and colleagues.

What is a good industry score?

Net Promoter Scores vary greatly between industries. CustomerGauge conducted a study in 2016 and published the average Net Promoter Scores by industries. For example, the Cable and Telecommunications industry’s average Net Promoter Score is at or below 30. Retail, Transportation & Logistics and Wholesale on the other hand get a 50 or more Net Promoter Score on average.

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NPSBenchmarks.com collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.