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Crawford Technologies Inc.

Company Type: B2B

Company Size: Small

NPS

(5 points )

Crawford Technologies is an award-winning, global provider of high-value solutions for high-volume documents. The company has helped over 1,800 organizations around the world reduce costs, simplify processes, and streamline mission-critical transactional communications such as bills and statements across all channels and in all formats. CrawfordTech’s suite of software solutions and services enables their clients to meet their own customers’ rigorous demands for instantaneous access to information. In February 2018, Crawford Technologies Inc. announced it received a +68 NPS® (Net Promoter Score). As an award-winning, global provider of products and services with over 1,800 customers on six continents, Crawford Technologies enables some of the world’s largest banks, insurers, healthcare providers, utilities and print  services companies to reduce costs, simplify processes and streamline mission-critical communications across all channels and in all formats.

NPS Benchmarks Certified

Yes

Feedback Collection Method

N/A

Net Promoter Type

Relationship

Response Rate

25

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Crawford Technologies Inc. News

Date

Update Description

Score Change

Link

06/08/16

Crawford Technologies announced today that its new Net Promoter Score® (NPS®) reached an all-time high of +63. CrawfordTech’s NPS survey was completed June 8, 2016.

63

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The home of Monetized Net Promoter® and the world's only software proving the ROI of Customer Experience.

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What is Net Promoter Score?

Net Promoter Score®, or NPS® is a loyalty metric developed by Fred Reichheld and was introduced by him in his 2003 Harvard Business Review article "The One Number You Need to Grow". At its core, NPS can be termed as a metric that measures a customer’s willingness to recommend a brand’s product and services to their friends, family and colleagues.

What is a good industry score?

Net Promoter Scores vary greatly between industries. CustomerGauge conducted a study in 2016 and published the average Net Promoter Scores by industries. For example, the Cable and Telecommunications industry’s average Net Promoter Score is at or below 30. Retail, Transportation & Logistics and Wholesale on the other hand get a 50 or more Net Promoter Score on average.

About NPSBenchmarks.com

NPSBenchmarks.com collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.