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Macquarie Telecom Group

Company Type: B2B

Company Size: Medium

NPS

(2 points )

Macquarie Telecom Group Limited (ASX MAQ) - Macquarie Telecom is a managed hosting and telecommunications company. Macquarie Telecom was founded in July 1992 shortly after telecommunication deregulation in Australia. As announced on 30 August 2017 as part of the recent ASX announcement, Macquarie’s net promoter score (NPS) is +68 for FY17 – the Australian leading NPS.

NPS Benchmarks Certified

Yes

Feedback Collection Method

N/A

Net Promoter Type

N/A

Response Rate

N/A

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Macquarie Telecom Group News

Date

Update Description

Score Change

Link

06/30/17

Macquarie Telecom Group achieves a Net Promoter Score of +66 for June 2017.

66

11/23/17

"Most other telcos’ NPS scores hover around zero and many go below it – Macquarie Telecom is pushing towards +70."

N/A

12/04/17

According to Clifton, in creating the NOC, Macquarie aims to continue “bucking that trend” and grow its already “industry-leading net promoter score, currently sitting close to +70”.

N/A

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What is Net Promoter Score?

Net Promoter Score®, or NPS® is a loyalty metric developed by Fred Reichheld and was introduced by him in his 2003 Harvard Business Review article "The One Number You Need to Grow". At its core, NPS can be termed as a metric that measures a customer’s willingness to recommend a brand’s product and services to their friends, family and colleagues.

What is a good industry score?

Net Promoter Scores vary greatly between industries. CustomerGauge conducted a study in 2016 and published the average Net Promoter Scores by industries. For example, the Cable and Telecommunications industry’s average Net Promoter Score is at or below 30. Retail, Transportation & Logistics and Wholesale on the other hand get a 50 or more Net Promoter Score on average.

About NPSBenchmarks.com

NPSBenchmarks.com collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.