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2018 NPS® & CX Benchmarks

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Pure Storage

Company Type: B2B

Company Size: M

NPS

(5 points )

Pure Storage helps innovators build a better world with data. Pure's data solutions enable SaaS companies, cloud service providers, and enterprise and public sector customers to deliver real-time, secure data to power their mission-critical production, DevOps, and modern analytics environments in a multi-cloud environment. One of the fastest growing enterprise IT companies in history, Pure Storage enables customers to quickly adopt next-generation technologies, including artificial intelligence and machine learning, to help maximize the value of their data for competitive advantage. Pure Storage consistently achieves high customer loyalty with a Net Promoter Score in the mid 80s. 

NPS Benchmarks Certified

Yes

Feedback Collection Method

N/A

Net Promoter Type

N/A

Response Rate

N/A

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Pure Storage News

Date

Update Description

Score Change

Link

10/17/15

Pure Storage is the #1 Recommended Technology Vendor Earning a Satmetrix-Certified NPS of 79

79

12/19/18

Pure Storage achieves an NPS (net promoter score) in the mid 80s.

N/A

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What is Net Promoter Score?

Net Promoter Score®, or NPS® is a loyalty metric developed by Fred Reichheld and was introduced by him in his 2003 Harvard Business Review article "The One Number You Need to Grow". At its core, NPS can be termed as a metric that measures a customer’s willingness to recommend a brand’s product and services to their friends, family and colleagues.

What is a good industry score?

Net Promoter Scores vary greatly between industries. CustomerGauge conducted a study in 2016 and published the average Net Promoter Scores by industries. For example, the Cable and Telecommunications industry’s average Net Promoter Score is at or below 30. Retail, Transportation & Logistics and Wholesale on the other hand get a 50 or more Net Promoter Score on average.

About NPSBenchmarks.com

NPSBenchmarks.com collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.