Add Your Score

NPS® Industry Overview

The Tactics and Results of NPS Leaders

GET THE EBOOK

×

Add a company to our Database

×

Thank You!

Your score has been submitted - it will appear shortly.

Samsung

Company Type: B2C

Company Size: Large

NPS

(-20 points )

Samsung Group is a South Korean multinational conglomerate headquartered in Samsung Town, Seoul. It comprises numerous affiliated businesses, most of them united under the Samsung brand, and is the largest South Korean chaebol.

NPS Benchmarks Certified

Yes

Feedback Collection Method

Other -

Net Promoter Type

Relationship

Response Rate

N/A

×

Get alerts from Samsung

Samsung News

Date

Update Description

Score Change

Link

04/01/13

Samsung receives a Net Promoter Score (NPS) of 23 in ForeSee's 2013 Interbrand’s 2012 list of the top 100 brands.

23

12/09/14

Samsung's HDTV scores a Net Promoter of 70 in PCMag's 2014 Consumer Brands Study.

70

(47 points )

12/09/15

Samsung's HDTV received a Net Promoter Score of 67 in PCMag's Consumer Brands 2015 Annual Survey.

67

(-3 points )

Net Promoter News

CustomerGauge

The home of Monetized Net Promoter® and the world's only software proving the ROI of Customer Experience.

Samsung NPS Rank & Industry Overview

Stay Informed!

Every month, you'll receive:

The latest in the Net Promoter industry

Net Promoter best practices

Recently added Net Promoter Scores

What is Net Promoter Score?

Net Promoter Score®, or NPS® is a loyalty metric developed by Fred Reichheld and was introduced by him in his 2003 Harvard Business Review article "The One Number You Need to Grow". At its core, NPS can be termed as a metric that measures a customer’s willingness to recommend a brand’s product and services to their friends, family and colleagues.

What is a good industry score?

Net Promoter Scores vary greatly between industries. CustomerGauge conducted a study in 2016 and published the average Net Promoter Scores by industries. For example, the Cable and Telecommunications industry’s average Net Promoter Score is at or below 30. Retail, Transportation & Logistics and Wholesale on the other hand get a 50 or more Net Promoter Score on average.

About NPSBenchmarks.com

NPSBenchmarks.com collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.