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Veeam Software

Company Type: B2B

Company Size: Large

NPS

(12 points )

Veeam Software is a privately held information technology company that develops backup, disaster recovery and data management software for virtual, physical and cloud-based workloads. Founded in 2006, Veeam currently has 49,000 ProPartners and more than 255,000 customers worldwide.

NPS Benchmarks Certified

Yes

Feedback Collection Method

N/A

Net Promoter Type

Relationship

Response Rate

N/A

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Veeam Software News

Date

Update Description

Score Change

Link

09/11/14

Veeam Software achieves an improvement of their Net Promoter® by 32 points in the last year to 62.

30

07/13/15

"Indeed, in 2015 we have experienced a net promoter score improvement of 32%, year-on-year, to +62 points."

62

(32 points )

10/10/16

"For the second year in a row, we are thrilled to report that Veeam’s NPS of 61 has exceeded the industry average by almost 2x, proving the willingness of our customers to publicly recommend Veeam!

61

(-1 points )

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What is Net Promoter Score?

Net Promoter Score®, or NPS® is a loyalty metric developed by Fred Reichheld and was introduced by him in his 2003 Harvard Business Review article "The One Number You Need to Grow". At its core, NPS can be termed as a metric that measures a customer’s willingness to recommend a brand’s product and services to their friends, family and colleagues.

What is a good industry score?

Net Promoter Scores vary greatly between industries. CustomerGauge conducted a study in 2016 and published the average Net Promoter Scores by industries. For example, the Cable and Telecommunications industry’s average Net Promoter Score is at or below 30. Retail, Transportation & Logistics and Wholesale on the other hand get a 50 or more Net Promoter Score on average.

About NPSBenchmarks.com

NPSBenchmarks.com collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.