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Webscale Networks

Company Type: B2B

Company Size: Small

NPS

(16 points )

Webscale is a pioneer in integrated web application delivery and control for e-commerce in the cloud. Delivered as-a-Service, the Webscale platform allows businesses of all sizes to benefit from cloud migration, application scalability, load balancing, high performance, outage prevention, improved security and simple management across multiple cloud providers. Webscale Networks announced that its Q2 2017 customer satisfaction survey revealed a company record Net Promoter Score (NPS) of 71.

NPS Benchmarks Certified

Yes

Feedback Collection Method

N/A

Net Promoter Type

Relationship

Response Rate

80%

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Webscale Networks News

Date

Update Description

Score Change

Link

08/08/17

Webscale Networks announces that its Q2 2017 customer satisfaction survey revealed a company record Net Promoter Score (NPS) of 71.

71

02/20/18

55

(-16 points )

CustomerGauge

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What is Net Promoter Score?

Net Promoter Score®, or NPS® is a loyalty metric developed by Fred Reichheld and was introduced by him in his 2003 Harvard Business Review article "The One Number You Need to Grow". At its core, NPS can be termed as a metric that measures a customer’s willingness to recommend a brand’s product and services to their friends, family and colleagues.

What is a good industry score?

Net Promoter Scores vary greatly between industries. CustomerGauge conducted a study in 2016 and published the average Net Promoter Scores by industries. For example, the Cable and Telecommunications industry’s average Net Promoter Score is at or below 30. Retail, Transportation & Logistics and Wholesale on the other hand get a 50 or more Net Promoter Score on average.

About NPSBenchmarks.com

NPSBenchmarks.com collates and publishes any publicly available Net Promoter Score from industries all across the globe, with the added ability of allowing companies to submit their own Net Promoter Score for publication. We aim to not only share NPS scores, but verify and present them in the most transparent way.