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Financial Services Industry overview (90 companies)

Order by:


78

Aspiration

Financial Services / Banking
Typeform customer survey
Small (< 5M $) / B2C
07-02-2017
United States
78

Aspiration

Financial Services / Banking
Typeform customer survey
Small (< 5M $) / B2C
07-02-2017
United States
17

LuottoRaha (C Finance)

Financial Services / Other
https://www.luottoraha.fi/uutiset/425/nps-tutkimus
Small (< 5M $) / B2C
06-02-2017
Finland
95

Hallmark Home Mortgage - Colorado

Financial Services / Other
Social Survey
Medium (5M - 100M $) / B2B
06-01-2017
United States
95

Hallmark Home Mortgage - Colorado

Financial Services / Other
SocialSurvey
Medium (5M - 100M $) / B2B
06-01-2017
United States
51

FlexLimit (C Finance)

Financial Services / Other
https://www.flexlimit.se/nyheter/419/nps-undersokning
Small (< 5M $) / B2C
02-01-2017
Sweden
56

Meddelandelån (C Finance)

Financial Services / Other
https://www.meddelandelan.se/nyheter/402/vi-st%c3%a4llde-den-ultimata-fr%c3%a5gan-igen
Small (< 5M $) / B2C
21-10-2016
Sweden
70

Avanza Bank

Financial Services / Banking
CFI, Claes Fornell Institute
Medium (5M - 100M $) / B2C
30-09-2016
Sweden
78

H&R Block (India)

Financial Services / Other
CustomerGauge
Medium (5M - 100M $) / B2C
19-08-2016
India
88

Wyndham Capital Mortgage

Financial Services / Other
Internal Surveys
Medium (5M - 100M $) / B2C
07-07-2016
United States
85

General Finance (GFN)

Financial Services / Other
http://seekingalpha.com/article/3973231-general-finances-gfn-ceo-ronald-valenta-q3-2016-results-earnings-call-transcript?part=single
Large (> 100M $) / B2B
01-05-2016
United States
80

DailyPay

Financial Services / Banking
Email
Small (< 5M $) / B2B
29-04-2016
United States
-11

Golomt Bank

Financial Services / Banking
http://golomtbank.com/
Medium (5M - 100M $) / B2C
31-03-2016
Mongolia
22

Aldermore

Financial Services / Banking
http://www.iii.co.uk/stockmarketwire/301162/record-profitability-aldermore
Large (> 100M $) / B2C
10-03-2016
United Kingdom
19

Virgin Money

Financial Services / Banking
http://www.cityam.com/235782/virgin-money-pays-out-dividend-as-profit-soars-
Large (> 100M $) / B2C
02-03-2016
United Kingdom
33

eChoice

Financial Services / Banking
http://www.theadviser.com.au/breaking-news/33893-one-quick-and-easy-way-to-boost-referral-business
Small (< 5M $) / B2C
15-02-2016
Australia
17

TSB Bank

Financial Services / Banking
http://www.cityam.com/233321/tsb-results-chief-executive-paul-pester-says-the-big-banks-have-it-far-too-easy-as-challenger-reports-22-per-cent-increase-in-customer-lending-for-2015-
Large (> 100M $) / B2C
28-01-2016
United Kingdom
80

Guaranteed Rate

Financial Services / Banking
https://www.guaranteedrate.com/
Large (> 100M $) / B2C
01-01-2016
United States
80

Guaranteed Rate

Financial Services / Banking
https://www.guaranteedrate.com/
Large (> 100M $) / B2C
31-12-2015
United States
80

FloQast

Financial Services / software
G2 Crowd
Small (< 5M $) / B2B
31-12-2015
United States
40

Meddelandelån (C Finance)

Financial Services / Other
https://www.meddelandelan.se/nyheter/328/vi-fr%C3%A5gade-den-ultimata-fr%C3%A5gan...-s%C3%A5-svarade-kunderna
Small (< 5M $) / B2C
13-10-2015
Sweden
78

Lending Club

Financial Services / Other
http://www.crowdfundinsider.com/2015/10/75187-renaud-laplanche-our-ability-to-embrace-transparency-as-an-industry-is-really-important/
Large (> 100M $) / B2C
01-10-2015
United States
70

Avanza Bank

Financial Services / Banking
CFI, Claes Fornell Institute
Medium (5M - 100M $) / B2C
25-09-2015
Sweden
75

GSF Mortgage

Financial Services / Banking
Customer Surveys
Medium (5M - 100M $) / B2C
24-09-2015
United States
82

General Finance (GFN)

Financial Services / Other
http://seekingalpha.com/article/3496406-general-finance-gfn-ceo-ronald-valenta-on-q4-2015-results-earnings-call-transcript?all=true&find=net%2Bpromoter
Large (> 100M $) / B2B
08-09-2015
United States
92.25

Vow Financial

Financial Services / Brokerage and investments
http://www.theadviser.com.au/breaking-news/32898-major-aggregator-recruits-more-than-200-brokers
Medium (5M - 100M $) / B2B
01-09-2015
Australia
75

Cornerstone Credit Union League

Financial Services / Brokerage and investments
https://www.cuinsight.com/press-release/cornerstone-credit-union-league-welcomes-ninth-credit-union-affiliation-in-2015
Medium (5M - 100M $) / B2B
24-08-2015
United States
15

FlexiGroup

Financial Services / Banking
http://www.mortgagebusiness.com.au/breaking-news/8801-flexigroup-results-in-line-with-expectations
Medium (5M - 100M $) / B2B
19-08-2015
Australia
77

Balboa Capital

Financial Services / Banking
http://www.itbusinessnet.com/article/Balboa-Capital-Takes-Steps-To-Maintain-Excellent-Customer-Service-While-Experiencing-Rapid-Growth-in-2015-4020049
Medium (5M - 100M $) / B2B
12-08-2015
United States
75

USAA

Financial Services / Banking
https://www.cuinsight.com/press-release/latest-credit-union-industry-benchmark-released-over-2-1-million-surveys-collected-by-member-loyalty-group
Large (> 100M $) / B2C
07-08-2015
United States
76

Springleaf Holdings (LEAF)

Financial Services / Credit cards
http://seekingalpha.com/article/3409316-springleaf-holdings-leaf-ceo-jay-levine-on-q2-2015-results-earnings-call-transcript?all=true&find=net%2Bpromoter
Large (> 100M $) / B2C
06-08-2015
United States
94

Neighborhood Loans

Financial Services / Banking
Benchmark Email
Medium (5M - 100M $) / B2C
27-07-2015
United States
73

OnDeck

Financial Services / Banking
http://www.crowdfundinsider.com/2015/05/67947-ondeck-ceo-noah-breslow-shares-his-innovative-vision-for-marketplace-lending-transforming-how-money-flows/
Large (> 100M $) / B2C
22-05-2015
United States
63

eWay

Financial Services / Other
http://www.zdnet.com/article/eway-builds-community-support-for-customers-with-salesforce/
Medium (5M - 100M $) / B2C
21-05-2015
Australia
5

NatWest Personal Banking

Financial Services / Banking
http://www.cityam.com/214887/rbs-failing-win-over-its-customers-around-uk
Large (> 100M $) / B2C
30-04-2015
United Kingdom
-6

NatWest Business Banking

Financial Services / Banking
http://www.cityam.com/214887/rbs-failing-win-over-its-customers-around-uk
Large (> 100M $) / B2B
30-04-2015
United Kingdom
-18

RBS Personal Banking

Financial Services / Banking
http://www.cityam.com/214887/rbs-failing-win-over-its-customers-around-uk
Large (> 100M $) / B2C
30-04-2015
United Kingdom
-17

RBS Business Banking

Financial Services / Banking
http://www.cityam.com/214887/rbs-failing-win-over-its-customers-around-uk
Large (> 100M $) / B2B
30-04-2015
United Kingdom
52

Charles Schwab Corporation

Financial Services / Brokerage and investments
http://www.thestreet.com/story/13125662/1/schwab-charles-schw-earnings-report-q1-2015-conference-call-transcript.html
Large (> 100M $) / B2C
24-04-2015
United States
34

Hargreaves Lansdown

Financial Services / Brokerage and investments
http://www.research-live.com/first-direct-tops-nps-benchmark/4013222.article
Large (> 100M $) / B2C
22-04-2015
United Kingdom
27

Santander UK Banking

Financial Services / Banking
http://www.research-live.com/first-direct-tops-nps-benchmark/4013222.article
Large (> 100M $) / B2C
22-04-2015
United Kingdom
73

First Direct

Financial Services / Banking
http://www.research-live.com/first-direct-tops-nps-benchmark/4013222.article
Large (> 100M $) / B2C
22-04-2015
United Kingdom
43

Nationwide Building Society

Financial Services / Banking
http://www.research-live.com/first-direct-tops-nps-benchmark/4013222.article
Large (> 100M $) / B2C
22-04-2015
United Kingdom
28

Tesco Bank

Financial Services / Banking
http://www.research-live.com/first-direct-tops-nps-benchmark/4013222.article
Large (> 100M $) / B2C
22-04-2015
United Kingdom
23

SATO

Financial Services / Brokerage and investments
http://globenewswire.com/news-release/2015/01/29/700931/0/en/SATO-s-housing-portfolio-worth-2-5-billion.html
Medium (5M - 100M $) / B2B
29-01-2015
Finland
38

Lowell Group

Financial Services / Other
http://www.credittoday.co.uk/article/17603/online-news/lowell-grows-across-all-metrics
Medium (5M - 100M $) / B2B
27-01-2015
United Kingdom
39

UkrSibbank

Financial Services / Banking
http://www.noodls.com/view/671368C7559D1B1E8AFBAD1D09D340CE70C199F5?40xxx1421341727
Large (> 100M $) / B2C
15-01-2015
Ukraine
10

TD Bank

Financial Services / Banking
http://banks.credio.com/stories/4366/2015-u-s-banking-satisfaction-report#1-Current-Customer-Satisfaction-Levels
Large (> 100M $) / B2C
01-01-2015
United States
81

USAA

Financial Services / Banking
http://banks.credio.com/stories/4366/2015-u-s-banking-satisfaction-report#1-Current-Customer-Satisfaction-Levels
Large (> 100M $) / B2C
01-01-2015
United States
-1

Chase

Financial Services / Banking
http://banks.credio.com/stories/4366/2015-u-s-banking-satisfaction-report#1-Current-Customer-Satisfaction-Levels
Large (> 100M $) / B2C
01-01-2015
United States
81

USAA

Financial Services / Banking
http://banks.credio.com/stories/4366/2015-u-s-banking-satisfaction-report#1-Current-Customer-Satisfaction-Levels
Large (> 100M $) / B2C
01-01-2015
United States
-12

Wells Fargo & Company

Financial Services / Banking
http://banks.credio.com/stories/4366/2015-u-s-banking-satisfaction-report#1-Current-Customer-Satisfaction-Levels
Large (> 100M $) / B2C
01-01-2015
United States
-24

Bank of America

Financial Services / Banking
http://banks.credio.com/stories/4366/2015-u-s-banking-satisfaction-report#1-Current-Customer-Satisfaction-Levels
Large (> 100M $) / B2C
01-01-2015
United States
-41

Citibank

Financial Services / Banking
http://banks.credio.com/stories/4366/2015-u-s-banking-satisfaction-report#1-Current-Customer-Satisfaction-Levels
Large (> 100M $) / B2C
01-01-2015
United States
1

Fifth Third Bank

Financial Services / Banking
http://banks.credio.com/stories/4366/2015-u-s-banking-satisfaction-report#1-Current-Customer-Satisfaction-Levels
Large (> 100M $) / B2C
01-01-2015
United States
3

U.S. Bank

Financial Services / Banking
http://banks.credio.com/stories/4366/2015-u-s-banking-satisfaction-report#1-Current-Customer-Satisfaction-Levels
Large (> 100M $) / B2C
01-01-2015
United States
18

BB&T

Financial Services / Banking
http://banks.credio.com/stories/4366/2015-u-s-banking-satisfaction-report#1-Current-Customer-Satisfaction-Levels
Large (> 100M $) / B2C
01-01-2015
United States
61

C2FO

Financial Services / Brokerage and investments
http://globenewswire.com/news-release/2014/11/24/685839/10109682/en/C2FO-s-Net-Promoter-Score-Rises-to-61-in-Q3.html
Medium (5M - 100M $) / B2B
24-11-2014
United States
61

C2FO

Financial Services / Brokerage and investments
http://globenewswire.com/news-release/2014/11/24/685839/10109682/en/C2FO-s-Net-Promoter-Score-Rises-to-61-in-Q3.html
Medium (5M - 100M $) / B2B
24-11-2014
United States
38

ING Direct Australia

Financial Services / Banking
http://prwire.com.au/pr/48374/australians-more-likely-to-recommend-ing-direct-than-other-banks
Medium (5M - 100M $) / B2C
21-11-2014
Australia
65

Wells Fargo & Company

Financial Services / Banking
http://www.businesswire.com/news/home/20141106005140/en/Wells-Fargo-Shareowner-Services-Rated-Industry%E2%80%99s-Top
Large (> 100M $) / B2C
06-11-2014
United States
52

Computershare

Financial Services / Other
http://www.marketwatch.com/story/corporate-issuers-rate-loyalty-and-satisfaction-with-transfer-agent-services-2014-10-07
Large (> 100M $) / B2C
07-10-2014
Australia
65

Wells Fargo Shareowner Services

Financial Services / Other
http://www.marketwatch.com/story/corporate-issuers-rate-loyalty-and-satisfaction-with-transfer-agent-services-2014-10-07
Large (> 100M $) / B2C
07-10-2014
United States
38

American Stock Transfer

Financial Services / Other
http://www.marketwatch.com/story/corporate-issuers-rate-loyalty-and-satisfaction-with-transfer-agent-services-2014-10-07
Medium (5M - 100M $) / B2C
07-10-2014
United States
38

Broadridge

Financial Services / Other
http://www.marketwatch.com/story/corporate-issuers-rate-loyalty-and-satisfaction-with-transfer-agent-services-2014-10-07
Large (> 100M $) / B2C
07-10-2014
United States
56

PAM HYIP software

Financial Services / software
hyip software, hyip manager script, best hyip software
Medium (5M - 100M $) / B2B
21-08-2014
United States
69

Fitzpatricks Financial Group

Financial Services / Other
https://www.professionalplanner.com.au/featured-posts/2014/08/08/advocacy-trumps-fua-adviser-numbers-as-signs-of-business-health-says-fitzpatricks-29906/
Medium (5M - 100M $) / B2B
08-08-2014
Australia
59

Creditera

Financial Services / Other
Delighted.com
Small (< 5M $) / B2B
12-05-2014
United States
-14

HSBC

Financial Services / Banking
http://customergauge.com/news/2014-net-promoter-benchmarks/
Large (> 100M $) / B2C
13-03-2014
United Kingdom
18

CitiGroup

Financial Services / Banking
http://customergauge.com/news/2014-net-promoter-benchmarks/
Large (> 100M $) / B2C
13-03-2014
United States
81

USAA

Financial Services / Banking
http://customergauge.com/news/2014-net-promoter-benchmarks/
Large (> 100M $) / B2C
13-03-2014
United States
45

SunTrust

Financial Services / Banking
http://customergauge.com/news/2014-net-promoter-benchmarks/
Large (> 100M $) / B2C
13-03-2014
United States
52

Discover

Financial Services / Credit cards
http://customergauge.com/news/2014-net-promoter-benchmarks/
Large (> 100M $) / B2C
13-03-2014
United States
65

Vanguard

Financial Services / Brokerage and investments
http://finance.yahoo.com/news/usaa-kaiser-permanente-amazon-com-135400620.html
Large (> 100M $) / B2C
05-03-2014
United States
77

Guaranteed Rate, Inc.

Financial Services / Other
https://www.guaranteedrate.com/about-us/customer-reviews
Medium (5M - 100M $) / B2C
01-01-2014
United States
15

PNC Banks

Financial Services / Banking
http://banks.credio.com/stories/4366/2015-u-s-banking-satisfaction-report#1-Current-Customer-Satisfaction-Levels
Large (> 100M $) / B2C
01-01-2014
United States
50

The Royal Bank of Scotland International

Financial Services / Banking
http://www.rbsinternational.com/content/global/downloads/annual_review_financial_statement_2013.pdf
Large (> 100M $) / B2C
31-12-2013
United Kingdom
5

Goldman Sachs

Financial Services / Banking
http://wordofmouthindex.com/womi-scores/top-100-brands/
Large (> 100M $) / B2C
01-04-2013
United States
-24

HSBC

Financial Services / Banking
http://wordofmouthindex.com/womi-scores/top-100-brands/
Large (> 100M $) / B2C
01-04-2013
United Kingdom
8

Visa

Financial Services / Credit cards
http://wordofmouthindex.com/womi-scores/top-100-brands/
Large (> 100M $) / B2C
01-04-2013
United States
-13

CitiGroup

Financial Services / Banking
http://wordofmouthindex.com/womi-scores/top-100-brands/
Large (> 100M $) / B2C
01-04-2013
United States
12

AXA

Financial Services / Banking
http://wordofmouthindex.com/womi-scores/top-100-brands/
Large (> 100M $) / B2C
01-04-2013
France
29

American Express

Financial Services / Credit cards
http://wordofmouthindex.com/womi-scores/top-100-brands/
Large (> 100M $) / B2C
01-04-2013
United States
5

Mastercard

Financial Services / Credit cards
http://wordofmouthindex.com/womi-scores/top-100-brands/
Large (> 100M $) / B2C
01-04-2013
United States
8

Allianz

Financial Services / Banking
http://wordofmouthindex.com/womi-scores/top-100-brands/
Large (> 100M $) / B2C
01-04-2013
Germany
-25

Santander

Financial Services / Banking
http://wordofmouthindex.com/womi-scores/top-100-brands/
Large (> 100M $) / B2C
01-04-2013
Spain
16

Morgan Stanley

Financial Services / Banking
http://wordofmouthindex.com/womi-scores/top-100-brands/
Large (> 100M $) / B2C
01-04-2013
United States
8

J.P. Morgan

Financial Services / Banking
http://wordofmouthindex.com/womi-scores/top-100-brands/
Large (> 100M $) / B2C
01-04-2013
United States
59

Vanguard

Financial Services / Brokerage and investments
http://finance.yahoo.com/news/usaa-kaiser-permanente-amazon-com-135400620.html
Large (> 100M $) / B2C
05-03-2013
United States
77

Guaranteed Rate

Financial Services / Banking
https://www.guaranteedrate.com/about-us
Large (> 100M $) / B2C
12-01-2013
United States


What is Net Promoter?

Originally formulated in 2003 by Fred Reichheld as simply a score, it has expanded to become a system that increases loyalty and expands revenue.
Learn more about Net Promoter

How good is my Net Promoter Score?

NPS Varies Depending on How You Construct Your Questionnaire, the implications of this are enormous.
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