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Technology Industry overview (132 companies)

Order by:


50

CustomerGauge

Technology / Software
https://reviews.customergauge.com/customergauge
Medium (5M - 100M $) / B2B
16-01-2017
Netherlands
92

NetMotion Software

Technology / Software
Randomized transactional surveys after support cases are closed.
Medium (5M - 100M $) / B2B
10-01-2017
United States
35

Epyx

Technology / Software
http://www.fleetnews.co.uk/news/fleet-industry-news/2016/12/23/more-than-nine-out-of-10-customers-rate-epyx-as-excellent-or-good
Small (< 5M $) / B2B
10-01-2017
Netherlands
85

Druva

Technology / Software
https://support.druva.com
Medium (5M - 100M $) / B2B
04-01-2017
United States
85

DURVA

Technology / Software
https://support.druva.com
Medium (5M - 100M $) / B2B
17-10-2016
United States
58

HomeHunt

Technology / Software
Customer Survey 2016
Medium (5M - 100M $) / B2C
07-10-2016
United Kingdom
83.5

Pure Storage

Technology / Hardware
http://www.prnewswire.com/news-releases/pure-storage-achieves-industry-best-satmetrix-certified-net-promoter-score-of-835-300339279.html
Medium (5M - 100M $) / B2B
06-10-2016
United States
92

eWings.com

Technology / Software
Transactional Survey
Small (< 5M $) / B2B
01-10-2016
Germany
74

SingleHop

Technology / Hardware
CustomerGaugue
Medium (5M - 100M $) / B2B
09-09-2016
United States
83

IntelesysOne

Technology / Other
ShoreTel
Small (< 5M $) / B2B
06-09-2016
United States
100

SaberCatHost

Technology / Software
http://sabercathost.com
Small (< 5M $) / B2C
26-07-2016
United States
91.3

Vision Solutions

Technology / Software
Event Driven Surveys
Small (< 5M $) / B2B
07-07-2016
United States
57

1 EDI Source

Technology / Software
Survey
Medium (5M - 100M $) / B2B
30-06-2016
United States
67

Volume

Technology / Other
Annual Client Satisfaction Survey 2016
Medium (5M - 100M $) / B2B
24-06-2016
United Kingdom
87.7

Sunquest Information Systems

Technology / Software
average of Post-support-ticket survey (19.9% return rate; 10k surveys a year)
Medium (5M - 100M $) / B2B
23-06-2016
United States
54

Panopto

Technology / Software
http://www.prnewswire.com/news-releases/panopto-announces-record-demand-for-its-enterprise-video-platform-300286006.html
Medium (5M - 100M $) / B2B
16-06-2016
United States
54

Panopto

Technology / Software
http://www.prnewswire.com/news-releases/panopto-announces-record-demand-for-its-enterprise-video-platform-300286006.html
Medium (5M - 100M $) / B2B
16-06-2016
United States
92

CXtec

Technology / Hardware
Customer satisfaction survey
Medium (5M - 100M $) / B2B
09-06-2016
United States
63

Crawford Technologies Inc.

Technology / Software
http://www.crawfordtech.com/news-events/news-events
Medium (5M - 100M $) / B2B
08-06-2016
Canada
73

Liquid Web

Technology / Other
Zendesk
Medium (5M - 100M $) / B2C
01-06-2016
United States
82

Druva

Technology / Software
support.druva.com
Medium (5M - 100M $) / B2B
28-04-2016
United States
67

Builderscrack.co.nz

Technology / Software
Customer exit survey
Medium (5M - 100M $) / B2B
24-04-2016
New Zealand
48

Securly

Technology / Other
http://www.prweb.com/releases/2016/04/prweb13372161.htm
Medium (5M - 100M $) / B2B
20-04-2016
United States
75.3

Palo Alto Networks

Technology / Hardware
https://www.youtube.com/watch?v=8uMFDvMLR88
Medium (5M - 100M $) / B2B
14-04-2016
United States
90.9

Better World Collective

Technology / Software
AskNicely
Small (< 5M $) / B2B
11-04-2016
United States
67

Peak 10

Technology / Hardware
http://internet.itbusinessnet.com/article/Peak-10-Maintains-its-Consistent-High-Net-Promoter-Score-in-the-Data-Center-Industry-4328192
Large (> 100M $) / B2B
08-03-2016
United States
92

Nutanix

Technology / Other
http://www.nutanix.com/press-releases/2016/02/24/nutanix-receives-industry-leading-omega-northface-scoreboard-award-for-the-third-consecutive-year/
Medium (5M - 100M $) / B2B
24-02-2016
United States
85

Nimble Storage

Technology / Hardware
https://www.nimblestorage.com/press_release/the-nimble-storage-predictive-flash-platform-predicts-and-prevents-barriers-to-data-velocity/
Medium (5M - 100M $) / B2B
23-02-2016
United States
85

Nimble Storage

Technology / Hardware
https://www.nimblestorage.com/blog/85-is-the-magic-number/
Medium (5M - 100M $) / B2B
23-02-2016
United Kingdom
63.5

QTS

Technology / Hardware
http://security.itbusinessnet.com/article/QTS-Achieves-Industry-Leading-Net-Promoter-Score-4299830
Medium (5M - 100M $) / B2B
19-02-2016
United States
73

WordPress

Technology / Software
https://www.alignable.com/small-business-insights/introducing-alignables-smb-trust-index
Large (> 100M $) / B2C
18-02-2016
United States
58

Authorize.Net

Technology / Software
https://www.alignable.com/small-business-insights/introducing-alignables-smb-trust-index
Large (> 100M $) / B2B
18-02-2016
United States
50

Mailchimp

Technology / Software
https://www.alignable.com/small-business-insights/introducing-alignables-smb-trust-index
Large (> 100M $) / B2B
18-02-2016
United States
50

Fine Solutions

Technology / Other
Client Survey
Small (< 5M $) / B2B
15-02-2016
United States
53

Tradeshift

Technology / Software
http://www.sharedserviceslink.com/news/tradeshift-announces-record-growth-in-2015
Medium (5M - 100M $) / B2B
04-02-2016
Denmark
19.4

Monaco b.v.

Technology / Software
http://www.monacoplanning.nl/nps-score/
Medium (5M - 100M $) / B2B
25-01-2016
Netherlands
77

ZOOM INTERNATIONAL

Technology / Software
http://www.prnewswire.co.uk/news-releases/zoom-receives-perfect-scores-in-dmgs-customer-satisfaction-study-565876311.html
Medium (5M - 100M $) / B2B
20-01-2016
Czech Republic
70

Liquid Web

Technology / Other
Zendesk
Medium (5M - 100M $) / B2C
18-01-2016
United States
25

HelpSumo

Technology / Software
Helpdesk Software
Small (< 5M $) / B2B
12-01-2016
United States
25

HelpSumo

Technology / Software
https://www.helpsumo.com/
Small (< 5M $) / B2B
12-01-2016
United States
59

Bomgar

Technology / Software
Customer survey
Medium (5M - 100M $) / B2B
11-01-2016
United States
87

A&A Office Systems

Technology / Hardware
CEO Juice
Small (< 5M $) / B2B
31-12-2015
United States
85

eSignLive

Technology / Software
http://www.businesswire.com/news/home/20151210006592/en/Enterprise-Mid-Sized-Small-Businesses-Recognize-eSignLive-Highest
Medium (5M - 100M $) / B2B
10-12-2015
United States
32

Dropbox

Technology / Software
http://www.pcmag.com/article2/0,2817,2496279,00.asp
Large (> 100M $) / B2B
09-12-2015
United States
21

SugarCRM

Technology / Software
http://www.pcmag.com/article2/0,2817,2496279,00.asp
Large (> 100M $) / B2B
09-12-2015
United States
72

Asus (Routers)

Technology / Hardware
http://www.pcmag.com/article2/0,2817,2496279,00.asp
Large (> 100M $) / B2C
09-12-2015
United States
72

Asus (Routers)

Technology / Hardware
http://www.pcmag.com/article2/0,2817,2496279,00.asp
Large (> 100M $) / B2C
09-12-2015
United States
20

Constant Contact

Technology / Software
http://www.pcmag.com/article2/0,2817,2496279,00.asp
Large (> 100M $) / B2B
09-12-2015
United States
20

Mailchimp

Technology / Software
http://www.pcmag.com/article2/0,2817,2496279,00.asp
Large (> 100M $) / B2B
09-12-2015
United States
92

FreeAgent

Technology / Software
http://www.pcmag.com/article2/0,2817,2473212,00.asp
Medium (5M - 100M $) / B2B
09-12-2015
United States
62

Zoom Video Communications

Technology / Software
http://blog.zoom.us/wordpress/2015/12/03/zooms-industry-leading-mind-blowing-totally-awesome-nps/
Medium (5M - 100M $) / B2B
03-12-2015
United States
77

Bronto

Technology / Software
http://www.itbusinessnet.com/article/Bronto-Software-Celebrates-Double-Triumph-for-2015-Golden-Bridge-Awards-4190288
Medium (5M - 100M $) / B2B
30-11-2015
United States
54

Dropbox

Technology / Software
http://www.cloudcomputing-news.net/news/2015/nov/20/why-small-business-adoption-cloud-storage-still-has-some-way-go/
Large (> 100M $) / B2B
20-11-2015
United States
62

Apple Cloud Storage

Technology / Software
http://www.cloudcomputing-news.net/news/2015/nov/20/why-small-business-adoption-cloud-storage-still-has-some-way-go/
Large (> 100M $) / B2B
20-11-2015
United States
45

OneDrive

Technology / Software
http://www.cloudcomputing-news.net/news/2015/nov/20/why-small-business-adoption-cloud-storage-still-has-some-way-go/
Large (> 100M $) / B2B
20-11-2015
United States
50

Google Drive

Technology / Software
http://www.cloudcomputing-news.net/news/2015/nov/20/why-small-business-adoption-cloud-storage-still-has-some-way-go/
Large (> 100M $) / B2B
20-11-2015
United States
72

LCN.com Ltd

Technology / Other
https://www.lcn.com/support
Small (< 5M $) / B2C
05-11-2015
United Kingdom
65

Commensus

Technology / Other
https://app.customerthermometer.com/api.php?apiKey=d022d1e8f02bcbd0334643de37556e98&getMethod=getNPS
Medium (5M - 100M $) / B2B
27-10-2015
United Kingdom
79

Pure Storage

Technology / Hardware
http://www.purestorage.com/company/news-and-events/press/NPSrelease.html
Medium (5M - 100M $) / B2B
17-10-2015
United States
55

Varian Medical Systems

Technology / Hardware
http://www.itbusinessnet.com/article/Varian-Medical-Systems-Ranks-First-in-Overall-Manufacturer-and-Service-Performance-in-2015-Survey-of-Radiation-Oncology-Professionals-4106845
Large (> 100M $) / B2B
08-10-2015
United States
44

CaterTrax

Technology / Software
http://www.prweb.com/releases/2015/03/prweb12571772.htm
Small (< 5M $) / B2B
03-10-2015
United States
86

Business of Software

Technology / Software
http://businessofsoftware.eu/2016/04/what-do-people-say-about-business-of-software-conference-why-is-it-different/
Small (< 5M $) / B2B
30-09-2015
United States
66

Druva

Technology / Software
support.druva.com
Medium (5M - 100M $) / B2B
28-09-2015
United States
45

VMWare

Technology / Software
http://news.sys-con.com/node/3459708
Large (> 100M $) / B2B
16-09-2015
United States
45

IBM SPSS

Technology / Software
http://news.sys-con.com/node/3459708
Large (> 100M $) / B2B
16-09-2015
United States
45

Microsoft

Technology / Software
http://news.sys-con.com/node/3459708
Large (> 100M $) / B2B
16-09-2015
United States
52

Intel

Technology / Hardware
http://news.sys-con.com/node/3459708
Large (> 100M $) / B2B
16-09-2015
United States
51

Spidergap

Technology / Software
#NPS Survey sent to all signed up trial users after 30 days
Small (< 5M $) / B2B
16-09-2015
United Kingdom
57

SAS Institute

Technology / Software
http://news.sys-con.com/node/3459708
Large (> 100M $) / B2B
16-09-2015
United States
52

HP Outsourcing

Technology / Hardware
http://www.cio.com/article/2989737/outsourcing/hp-and-ibm-rated-top-it-outsourcing-service-providers.html
Large (> 100M $) / B2B
06-09-2015
United States
1

Accenture Consulting

Technology / Other
http://www.cio.com/article/2989737/outsourcing/hp-and-ibm-rated-top-it-outsourcing-service-providers.html
Large (> 100M $) / B2B
06-09-2015
United States
64

Liquid Web

Technology / Other
http://reviewsignal.com/blog/2015/08/19/liquidweb-nps-scores-vs-liquidweb-review-signal-rating/
Medium (5M - 100M $) / B2C
01-09-2015
United States
50

Splunk (SPLK)

Technology / Software
http://seekingalpha.com/article/3473276-splunks-splk-ceo-godfrey-sullivan-on-q2-2016-results-earnings-call-transcript?all=true&find=net%2Bpromoter
Medium (5M - 100M $) / B2B
27-08-2015
United States
84

AppDynamics

Technology / Software
http://www.appdynamics.com/press-release/customers-reward-appdynamics-with-a-stellar-net-promoter-score-of-84/
Medium (5M - 100M $) / B2B
09-08-2015
United States
56

Macquarie Telecom

Technology / Other
http://www.macquarietelecom.com/resources/blog/21/08/2015/why-investors-will-start-asking-companies-for-their-net-promoter-score/
Large (> 100M $) / B2B
05-08-2015
United States
85

AppDynamics

Technology / Software
#Company NPS Certified Accociate
Medium (5M - 100M $) / B2B
01-08-2015
United States
50

SustainIt Solutions Ltd.

Technology / Other
#Bi-annual client survey
Small (< 5M $) / B2C
01-08-2015
United Kingdom
74

Liquid Web

Technology / Other
#Zendesk
Medium (5M - 100M $) / B2C
01-08-2015
United States
74

INetU

Technology / Software
http://www.hostreview.com/news/150724-inetu-achieves-highest-third-party-customer-satisfaction-rating-in-managed-cloud-hosting-industry-for-fifth-consecutive-year
Medium (5M - 100M $) / B2B
24-07-2015
United States
74

INetU

Technology / Software
http://www.hostreview.com/news/150724-inetu-achieves-highest-third-party-customer-satisfaction-rating-in-managed-cloud-hosting-industry-for-fifth-consecutive-year
Medium (5M - 100M $) / B2B
24-07-2015
United States
74

INetU

Technology / Software
http://www.hostreview.com/news/150724-inetu-achieves-highest-third-party-customer-satisfaction-rating-in-managed-cloud-hosting-industry-for-fifth-consecutive-year
Medium (5M - 100M $) / B2B
24-07-2015
United States
48

Canon

Technology / Hardware
http://www.pcmag.com/article2/0,2817,2488074,00.asp
Large (> 100M $) / B2C
23-07-2015
Japan
51

Epson

Technology / Hardware
http://www.pcmag.com/article2/0,2817,2488074,00.asp
Large (> 100M $) / B2C
23-07-2015
Japan
62

Veeam Software

Technology / Software
http://www.onwindows.com/Article/no-games-just-business-bringing-gamification-to-the-workplace-47017#.VaPGZ5Oqqko
Large (> 100M $) / B2B
13-07-2015
Switzerland
74

INetU

Technology / Software
http://www.hostreview.com/news/150724-inetu-achieves-highest-third-party-customer-satisfaction-rating-in-managed-cloud-hosting-industry-for-fifth-consecutive-year
Medium (5M - 100M $) / B2B
02-07-2015
United States
65.3

Extol International

Technology / Software
http://www.northcentralpa.com/feeditem/2015-06-30_extol-international-leads-industry-customer-satisfaction
Small (< 5M $) / B2B
30-06-2015
United States
66

Masergy Communications

Technology / Software
http://www.lightreading.com/nfv/nfv-strategies/masergy-to-launch-global-enterprise-nfv-service/d/d-id/716553
Small (< 5M $) / B2B
25-06-2015
United States
81

Aderant

Technology / Software
http://globenewswire.com/news-release/2015/06/25/747562/10139781/en/Enhanced-reporting-and-workflows-drives-Brooks-Pierce-to-select-legal-software-Aderant-Expert.html
Large (> 100M $) / B2B
25-06-2015
United States
75

UKFast

Technology / Software
http://www.channelweb.co.uk/crn-uk/news/2414788/ukfast-injects-gbp35m-into-channel
Medium (5M - 100M $) / B2B
24-06-2015
United Kingdom
75

ADAR IT

Technology / Hardware
http://www.digitaljournal.com/pr/2574551
Medium (5M - 100M $) / B2C
04-06-2015
United States
65

Lasso Excite

Technology / Software
#Yearly Report
Small (< 5M $) / B2B
15-05-2015
Denmark
72.5

Phorest Salon Software

Technology / Software
https://www.slideshare.net/secret/MVuN9fvjv8xnO7 - Survey Monkey
Small (< 5M $) / B2B
08-05-2015
Ireland
94

Business Communication Specialists

Technology / Hardware
ShoreTel
Small (< 5M $) / B2B
06-05-2015
United States
70

Codero Hosting

Technology / Software
http://www.thehostingnews.com/net-promoter-score-nps%C2%AE-of-70-places-codero-above-larger-competitors.html
Medium (5M - 100M $) / B2B
02-05-2015
United States
47

Volume

Technology / Other
Annual Client Satifaction Survey 2015
Medium (5M - 100M $) / B2B
01-05-2015
United Kingdom
86

AppDynamics

Technology / Software
Company NPS Certified Accociate
Medium (5M - 100M $) / B2B
01-05-2015
United States
56

Macquarie Telecom

Technology / Other
http://www.linkedin.com/pulse/innovation-customer-care-why-nps-changing-how-changed-tudehope
Large (> 100M $) / B2B
01-05-2015
Australia
55

Macquarie Telecom

Technology / Other
http://www.linkedin.com/pulse/innovation-customer-care-why-nps-changing-how-changed-tudehope
Large (> 100M $) / B2B
01-05-2015
Australia
69

Omie

Technology / Software
Customer survey April 2015
Small (< 5M $) / B2B
28-04-2015
Brazil
88

Aderant

Technology / Software
http://www.prweb.com/releases/2015/03/prweb12583149.htm
Large (> 100M $) / B2B
16-03-2015
United States
68

Palo Alto Networks

Technology / Hardware
http://phx.corporate-ir.net/External.File?item=UGFyZW50SUQ9NTc0NzgxfENoaWxkSUQ9Mjc4MDk4fFR5cGU9MQ==&t=1
Medium (5M - 100M $) / B2B
01-03-2015
United States
87

AppDynamics

Technology / Software
http://blog.appdynamics.com/news/appdynamics-earns-net-promoter-score-nps-87/
Medium (5M - 100M $) / B2B
18-02-2015
United States
88

Nutanix

Technology / Other
http://www.nutanix.com/2015/02/09/nutanix-wins-omega-northface-award-exceptional-customer-satisfaction-loyalty-second-year-row/
Medium (5M - 100M $) / B2B
09-02-2015
United States
61

Masergy Communications

Technology / Software
http://www.newsmaker.com.au/news/34013/masergy-recognized-by-2015-stevier-awards-program-for-sales-customer-service#.VNsmZLDF_Iw
Small (< 5M $) / B2B
04-02-2015
United States
60

Black Diamond

Technology / Software
http://www.riabiz.com/a/4931776963149824/how-ssc-muscle-might-be-just-what-the-black-diamond-and-advent-software-doctor-ordered
Medium (5M - 100M $) / B2B
03-02-2015
United States
67

Softcat

Technology / Software
http://www.insidermedia.com/insider/central-and-east/131843-softcat-reveals-job-creation-plans/
Large (> 100M $) / B2B
22-01-2015
United Kingdom
60

Discovia

Technology / Software
http://www.pressreleaserocket.net/bradley-arant-boult-cummings-and-discovia-sign-ediscovery-managed-services-agreement/45044/
Medium (5M - 100M $) / B2B
21-01-2015
United States
42

Jitbit Helpdesk

Technology / Software
https://www.jitbit.com/maxblog/19-lessons-learned-after-running-an-nps-campaign/
Small (< 5M $) / B2B
16-01-2015
United Kingdom
84

AppDynamics

Technology / Software
http://www.marketwired.com/press-release/appdynamics-opens-new-dallas-office-to-support-rapid-growth-1982378.htm
Medium (5M - 100M $) / B2B
13-01-2015
United States
60

Discovia

Technology / Software
http://globenewswire.com/news-release/2015/01/08/695868/10114681/en/Discovia-Achieves-Record-Sales-Performance-in-2014.html
Medium (5M - 100M $) / B2B
08-01-2015
United States
71

ZOOM INTERNATIONAL

Technology / Software
http://www.zoomint.com/zoom/latest-news-us/zoom-international-has-been-ranked-1-wfo-in-customer-satisfaction-by-dmg-consulting
Medium (5M - 100M $) / B2B
24-12-2014
United States
70.15

Extol International

Technology / Software
http://customergauge.com/news/nps-news-bridgestone-set-apple-style-store-innovation/
Small (< 5M $) / B2B
17-12-2014
United States
61

Masergy Communications

Technology / Software
http://customergauge.com/news/nps-news-bridgestone-set-apple-style-store-innovation/
Small (< 5M $) / B2B
11-12-2014
United States
52.12

Bulletproof

Technology / Software
http://www.arnnet.com.au/article/560183/bulletproof-expands-headcount-hiring-drive/
Small (< 5M $) / B2B
21-11-2014
Australia
71.5

2U

Technology / Software
http://seekingalpha.com/article/2640415-2us-twou-ceo-chip-paucek-on-q3-2014-results-earnings-call-transcript
Medium (5M - 100M $) / B2C
05-11-2014
United States
58

Rackspace

Technology / Other
Rackspace
Medium (5M - 100M $) / B2B
01-10-2014
United States
54

FireEye

Technology / Software
http://seekingalpha.com/article/2386095-fireeyes-feye-ceo-dave-dewalt-on-q2-2014-results-earnings-call-transcript
Large (> 100M $) / B2B
06-08-2014
United States
1

Cleeng

Technology / Software
https://support.cleeng.com/hc/en-us
Small (< 5M $) / B2B
01-08-2014
Netherlands
48

EDS

Technology / Software
http://www.prnewswire.com/news-releases/eds-and-vmware-earn-top-net-promoter-scores-according-to-new-temkin-group-research-of-tech-industry-269199231.html
Large (> 100M $) / B2B
30-07-2014
United States
45

VMWare

Technology / Software
http://www.prnewswire.com/news-releases/eds-and-vmware-earn-top-net-promoter-scores-according-to-new-temkin-group-research-of-tech-industry-269199231.html
Large (> 100M $) / B2B
30-07-2014
United States
70

2U

Technology / Software
http://seekingalpha.com/pr/9850333-2u-inc-releases-first-online-higher-education-impact-report
Medium (5M - 100M $) / B2C
10-06-2014
United States
46

Volume

Technology / Other
Annual CustomerGauge Client Wide NPS Send
Medium (5M - 100M $) / B2B
01-03-2014
United Kingdom
34

Dropbox

Technology / Software
http://www.measuringu.com/products/cswReport#img1
Large (> 100M $) / B2B
01-01-2014
United States
41

Xerox

Technology / Other
http://wordofmouthindex.com/womi-scores/top-100-brands/
Large (> 100M $) / B2B
01-04-2013
United States
41

Canon

Technology / Hardware
http://wordofmouthindex.com/womi-scores/top-100-brands/
Large (> 100M $) / B2C
01-04-2013
Japan
38

Cisco

Technology / Other
http://wordofmouthindex.com/womi-scores/top-100-brands/
Large (> 100M $) / B2B
01-04-2013
United States
25

Adobe

Technology / Software
http://wordofmouthindex.com/womi-scores/top-100-brands/
Large (> 100M $) / B2B
01-04-2013
United States
35

Intel

Technology / Hardware
http://wordofmouthindex.com/womi-scores/top-100-brands/
Large (> 100M $) / B2B
01-04-2013
United States
29

Microsoft

Technology / Software
http://wordofmouthindex.com/womi-scores/top-100-brands/
Large (> 100M $) / B2B
01-04-2013
United States
25

Oracle

Technology / Software
http://wordofmouthindex.com/womi-scores/top-100-brands/
Large (> 100M $) / B2B
01-04-2013
United States
59

RagingWire

Technology / Other
http://www.reuters.com/article/2012/12/06/idUS230484+06-Dec-2012+MW20121206
Medium (5M - 100M $) / B2B
06-12-2012
United States
33

Check Point Software

Technology / Software
https://experiencematters.wordpress.com/2012/05/14/net-promoter-score-and-market-share-for-60-tech-vendors/
Medium (5M - 100M $) / B2B
14-05-2012
Israel


What is Net Promoter?

Originally formulated in 2003 by Fred Reichheld as simply a score, it has expanded to become a system that increases loyalty and expands revenue.
Learn more about Net Promoter

How good is my Net Promoter Score?

NPS Varies Depending on How You Construct Your Questionnaire, the implications of this are enormous.
Read the entire Net Promoter argument