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Telecommunications Industry overview (79 companies)

Order by:


55

One2Call Ltd

Telecommunications / Other
NPS survey sent out after each solved support ticket.
Small (< 5M $) / B2B
11-01-2017
United Kingdom
35

Colt Group S.A.

Telecommunications / Wireless Carrier
http://www.telecompaper.com/news/colt-reaches-record-nps-in-q3--1173184
Large (> 100M $) / B2B
23-11-2016
United States
57

Vodacom

Telecommunications / Internet Service Provider
http://mybroadband.co.za/news/cellular/145523-vodacoms-customers-are-more-loyal-than-ever-heres-why.html
Large (> 100M $) / B2C
15-11-2016
South Africa
67

ConvergeOne

Telecommunications / Internet Service Provider
Customer Surveys via Bourget Research
Large (> 100M $) / B2B
15-07-2016
United States
52

Comms Supply

Telecommunications / Internet Service Provider
Survey Monkey
Small (< 5M $) / B2B
13-07-2016
United Kingdom
1

Dish

Telecommunications / Cable/TV service
https://www.ampereanalysis.com/blog/69edaa74-4b88-40cb-aa7e-555c9e8a6979
Large (> 100M $) / B2C
23-03-2016
United States
-20

Now TV

Telecommunications / Cable/TV service
https://www.ampereanalysis.com/blog/69edaa74-4b88-40cb-aa7e-555c9e8a6979
Large (> 100M $) / B2C
23-03-2016
United Kingdom
12

DirecTV

Telecommunications / Cable/TV service
https://www.ampereanalysis.com/blog/69edaa74-4b88-40cb-aa7e-555c9e8a6979
Large (> 100M $) / B2C
23-03-2016
United States
-23

Viacom

Telecommunications / Cable/TV service
https://www.ampereanalysis.com/blog/69edaa74-4b88-40cb-aa7e-555c9e8a6979
Large (> 100M $) / B2C
23-03-2016
United Kingdom
7

Verizon

Telecommunications / Cable/TV service
https://www.ampereanalysis.com/blog/69edaa74-4b88-40cb-aa7e-555c9e8a6979
Large (> 100M $) / B2C
23-03-2016
United States
15

AT&T

Telecommunications / Cable/TV service
https://www.ampereanalysis.com/blog/69edaa74-4b88-40cb-aa7e-555c9e8a6979
Large (> 100M $) / B2C
23-03-2016
United States
-6

Virgin Media

Telecommunications / Cable/TV service
https://www.ampereanalysis.com/blog/69edaa74-4b88-40cb-aa7e-555c9e8a6979
Large (> 100M $) / B2C
23-03-2016
United Kingdom
-13

ITV

Telecommunications / Cable/TV service
https://www.ampereanalysis.com/blog/69edaa74-4b88-40cb-aa7e-555c9e8a6979
Large (> 100M $) / B2C
23-03-2016
United Kingdom
-14

Channel 4

Telecommunications / Cable/TV service
https://www.ampereanalysis.com/blog/69edaa74-4b88-40cb-aa7e-555c9e8a6979
Large (> 100M $) / B2C
23-03-2016
United Kingdom
5

Freeview

Telecommunications / Cable/TV service
https://www.ampereanalysis.com/blog/69edaa74-4b88-40cb-aa7e-555c9e8a6979
Large (> 100M $) / B2C
23-03-2016
United Kingdom
-5

Sky

Telecommunications / Cable/TV service
https://www.ampereanalysis.com/blog/69edaa74-4b88-40cb-aa7e-555c9e8a6979
Large (> 100M $) / B2C
23-03-2016
United Kingdom
-14

Freesat

Telecommunications / Cable/TV service
https://www.ampereanalysis.com/blog/69edaa74-4b88-40cb-aa7e-555c9e8a6979
Large (> 100M $) / B2C
23-03-2016
United Kingdom
-15

Fox TV

Telecommunications / Cable/TV service
https://www.ampereanalysis.com/blog/69edaa74-4b88-40cb-aa7e-555c9e8a6979
Large (> 100M $) / B2C
23-03-2016
United Kingdom
-11

Ziggo

Telecommunications / Other
http://www.telecompaper.com/news/ziggo-halts-decline-in-nps-in-q4-2--1132834
Large (> 100M $) / B2C
11-03-2016
Netherlands
11

KPN

Telecommunications / Wireless Carrier
http://www.telecompaper.com/news/ziggo-halts-decline-in-nps-in-q4-2--1132834
Large (> 100M $) / B2C
11-03-2016
Netherlands
81

C-SAM AB

Telecommunications / Internet Service Provider
Customer survey
Small (< 5M $) / B2C
31-01-2016
Sweden
7

O2

Telecommunications / Wireless Carrier
http://www.mobilenewscwp.co.uk/2016/01/28/three-and-tesco-mobile-customers-happiest-in-uk/
Large (> 100M $) / B2C
28-01-2016
United Kingdom
27

Three

Telecommunications / Wireless Carrier
http://www.mobilenewscwp.co.uk/2016/01/28/three-and-tesco-mobile-customers-happiest-in-uk/
Large (> 100M $) / B2C
28-01-2016
United Kingdom
27

Tesco Mobile

Telecommunications / Wireless Carrier
http://www.mobilenewscwp.co.uk/2016/01/28/three-and-tesco-mobile-customers-happiest-in-uk/
Large (> 100M $) / B2C
28-01-2016
United Kingdom
5

EE

Telecommunications / Wireless Carrier
http://www.mobilenewscwp.co.uk/2016/01/28/three-and-tesco-mobile-customers-happiest-in-uk/
Large (> 100M $) / B2C
28-01-2016
United Kingdom
79

Rotafold

Telecommunications / Other
Internal measurement
Small (< 5M $) / B2B
23-12-2015
Barbados
46

Bluehost

Telecommunications / Other
http://www.pcmag.com/article2/0,2817,2496279,00.asp
Medium (5M - 100M $) / B2B
09-12-2015
United States
81

DreamHost

Telecommunications / Other
http://www.pcmag.com/article2/0,2817,2496279,00.asp
Medium (5M - 100M $) / B2B
09-12-2015
United States
30

Cablevision's Optimum Online

Telecommunications / Internet Service Provider
Cablevision's Optimum Online
Large (> 100M $) / B2B
09-12-2015
United States
38

Verizon FiOS

Telecommunications / Internet Service Provider
http://www.pcmag.com/article2/0,2817,2496279,00.asp
Large (> 100M $) / B2C
09-12-2015
United States
50

Vonage

Telecommunications / Other
http://www.pcmag.com/article2/0,2817,2496279,00.asp
Medium (5M - 100M $) / B2B
09-12-2015
United States
70

Ooma

Telecommunications / Other
http://www.pcmag.com/article2/0,2817,2496279,00.asp
Medium (5M - 100M $) / B2B
09-12-2015
United States
11

AT&T

Telecommunications / Cable/TV service
http://www.pcmag.com/article2/0,2817,2496275,00.asp
Large (> 100M $) / B2C
09-12-2015
United States
35

T-Mobile

Telecommunications / Wireless Carrier
http://www.pcmag.com/article2/0,2817,2496275,00.asp
Large (> 100M $) / B2C
09-12-2015
Germany
80

Consumer Cellular

Telecommunications / Wireless Carrier
http://www.pcmag.com/article2/0,2817,2496275,00.asp
Large (> 100M $) / B2C
09-12-2015
United States
72

Synology

Telecommunications / Other
http://www.pcmag.com/article2/0,2817,2496276,00.asp
Large (> 100M $) / B2B
09-12-2015
United States
44

RCN

Telecommunications / Internet Service Provider
http://www.pcmag.com/article2/0,2817,2496276,00.asp
Large (> 100M $) / B2C
09-12-2015
United States
36

Luminet

Telecommunications / Internet Service Provider
#Satmetrix
Medium (5M - 100M $) / B2B
10-09-2015
United Kingdom
-3

Telfort

Telecommunications / Wireless Carrier
http://www.telecompaper.com/news/quarter-of-tele2-mobile-customers-want-to-change-provider--1098048
Large (> 100M $) / B2C
19-08-2015
Netherlands
7

KPN

Telecommunications / Wireless Carrier
http://www.telecompaper.com/news/quarter-of-tele2-mobile-customers-want-to-change-provider--1098048
Large (> 100M $) / B2C
19-08-2015
Netherlands
26

Simyo

Telecommunications / Wireless Carrier
http://www.telecompaper.com/news/quarter-of-tele2-mobile-customers-want-to-change-provider--1098048
Large (> 100M $) / B2C
19-08-2015
Netherlands
22

Verizon

Telecommunications / Cable/TV service
https://www.cuinsight.com/press-release/latest-credit-union-industry-benchmark-released-over-2-1-million-surveys-collected-by-member-loyalty-group
Large (> 100M $) / B2C
07-08-2015
United States
33

Boost

Telecommunications / Wireless Carrier
https://www.cuinsight.com/press-release/latest-credit-union-industry-benchmark-released-over-2-1-million-surveys-collected-by-member-loyalty-group
Large (> 100M $) / B2C
07-08-2015
United States
34

Telecom Italia - TIM (TI)

Telecommunications / Wireless Carrier
http://seekingalpha.com/article/3420226-telecom-italias-ti-ceo-marco-patuano-on-q2-2015-results-earnings-call-transcript?all=true&find=net%2Bpromoter
Large (> 100M $) / B2C
07-08-2015
Italy
48

Azercell

Telecommunications / Wireless Carrier
NPS solution
Large (> 100M $) / B2C
27-05-2015
Azerbaijan
49

Azercell

Telecommunications / Wireless Carrier
Azercell
Large (> 100M $) / B2C
01-05-2015
Azerbaijan
-1

vodafone

Telecommunications / Internet Service Provider
http://www.mobilenewscwp.co.uk/2015/04/22/ee-comes-bottom-of-nps-benchmark-report/
Medium (5M - 100M $) / B2C
22-04-2015
United Kingdom
7

Virgin Mobile UK

Telecommunications / Wireless Carrier
http://www.mobilenewscwp.co.uk/2015/04/22/ee-comes-bottom-of-nps-benchmark-report/
Large (> 100M $) / B2C
22-04-2015
United Kingdom
16

3 Mobile

Telecommunications / Wireless Carrier
http://www.mobilenewscwp.co.uk/2015/04/22/ee-comes-bottom-of-nps-benchmark-report/
Large (> 100M $) / B2C
22-04-2015
United Kingdom
38

Freeview

Telecommunications / Cable/TV service
http://www.research-live.com/first-direct-tops-nps-benchmark/4013222.article
Large (> 100M $) / B2C
22-04-2015
United Kingdom
37

Plusnet

Telecommunications / Internet Service Provider
http://www.research-live.com/first-direct-tops-nps-benchmark/4013222.article
Large (> 100M $) / B2C
22-04-2015
United Kingdom
38

Tesco Mobile

Telecommunications / Wireless Carrier
http://www.research-live.com/first-direct-tops-nps-benchmark/4013222.article
Large (> 100M $) / B2C
22-04-2015
United Kingdom
-11

EE

Telecommunications / Wireless Carrier
http://www.mobilenewscwp.co.uk/2015/04/22/ee-comes-bottom-of-nps-benchmark-report/
Large (> 100M $) / B2C
22-04-2015
United Kingdom
9

O2

Telecommunications / Wireless Carrier
http://www.mobilenewscwp.co.uk/2015/04/22/ee-comes-bottom-of-nps-benchmark-report/
Large (> 100M $) / B2C
22-04-2015
United Kingdom
63

iiNet

Telecommunications / Internet Service Provider
http://www.zdnet.com/article/tpg-adds-38000-customers-ahead-of-iinet-bid/
Medium (5M - 100M $) / B2C
24-03-2015
Australia
25

TPG Telecom

Telecommunications / Internet Service Provider
Company 1H15 Results
Large (> 100M $) / B2C
24-03-2015
Australia
23

Colt Group S.A.

Telecommunications / Wireless Carrier
http://www.twst.com/update/99116-colt-group-sa-colt-group-sa-announces-results-for-the-twelve-months-ended-31-december-2014
Large (> 100M $) / B2B
26-02-2015
United Kingdom
79

Vipnet

Telecommunications / Wireless Carrier
http://www.telecompaper.com/news/vipnet-claims-fastest-network-best-nps--1066163
Large (> 100M $) / B2C
19-02-2015
Croatia (Hrvatska)
65

Avaya Inc.

Telecommunications / Other
Q4 2014 https://twitter.com/davejaggard/status/560107927764467712/photo/1
Large (> 100M $) / B2B
10-02-2015
United States
48

Join.me

Telecommunications / Other
http://globenewswire.com/news-release/2015/01/22/699237/10115634/en/Join-me-Ranked-Number-One-in-Speed-Ease-of-Use-Reliability.html
Medium (5M - 100M $) / B2B
22-01-2015
United States
75

Ting

Telecommunications / Wireless Carrier
Sourced from customers, surveyed 90k, 24k responses.
Medium (5M - 100M $) / B2C
21-01-2015
United States
-18

Tele2

Telecommunications / Other
http://www.telecompaper.com/news/dutch-triple-play-providers-improve-customer-satisfaction--1038555
Large (> 100M $) / B2C
23-09-2014
Netherlands
-17

Online.nl

Telecommunications / Other
http://www.telecompaper.com/news/dutch-triple-play-providers-improve-customer-satisfaction--1038555
Large (> 100M $) / B2C
23-09-2014
Netherlands
-13

UPC

Telecommunications / Other
http://www.telecompaper.com/news/dutch-triple-play-providers-improve-customer-satisfaction--1038555
Large (> 100M $) / B2C
23-09-2014
Netherlands
-4

KPN

Telecommunications / Wireless Carrier
http://www.telecompaper.com/news/dutch-triple-play-providers-improve-customer-satisfaction--1038555
Large (> 100M $) / B2C
23-09-2014
Netherlands
0

Ziggo

Telecommunications / Other
http://www.telecompaper.com/news/dutch-triple-play-providers-improve-customer-satisfaction--1038555
Large (> 100M $) / B2C
23-09-2014
Netherlands
-22

Medicacom

Telecommunications / Internet Service Provider
http://customergauge.com/news/2014-net-promoter-benchmarks/
Large (> 100M $) / B2C
13-03-2014
United States
20

Brighthouse

Telecommunications / Internet Service Provider
http://customergauge.com/news/2014-net-promoter-benchmarks/
Large (> 100M $) / B2B
13-03-2014
United States
34

Cricket

Telecommunications / Wireless Carrier
http://customergauge.com/news/2014-net-promoter-benchmarks/
Large (> 100M $) / B2C
13-03-2014
United States
5

Sprint

Telecommunications / Wireless Carrier
http://customergauge.com/news/2014-net-promoter-benchmarks/
Large (> 100M $) / B2C
13-03-2014
United States
34

DirecTV

Telecommunications / Cable/TV service
http://customergauge.com/news/2014-net-promoter-benchmarks/
Large (> 100M $) / B2C
13-03-2014
United States
-5

Time Warner

Telecommunications / Cable/TV service
http://customergauge.com/news/2014-net-promoter-benchmarks/
Large (> 100M $) / B2C
13-03-2014
United States
39

TracFone

Telecommunications / Wireless Carrier
http://customergauge.com/news/2014-net-promoter-benchmarks/
Large (> 100M $) / B2C
13-03-2014
United States
-5

Time Warner Cable

Telecommunications / Cable/TV service
http://finance.yahoo.com/news/usaa-kaiser-permanente-amazon-com-135400620.html
Large (> 100M $) / B2C
05-03-2014
United States
32

Verizon

Telecommunications / Cable/TV service
http://finance.yahoo.com/news/usaa-kaiser-permanente-amazon-com-135400620.html
Large (> 100M $) / B2C
05-03-2014
United States
-20

Elisha

Telecommunications / Wireless Carrier
Company reports
Medium (5M - 100M $) / B2C
01-01-2014
Finland
60

iiNet

Telecommunications / Internet Service Provider
http://www.iinet.net.au/about/customer-service/
Medium (5M - 100M $) / B2C
29-12-2013
Australia
-20

Telenor Denmark

Telecommunications / Wireless Carrier
Internal KPI tracking; brand NPS
Medium (5M - 100M $) / B2C
01-01-2013
Denmark
10

vodafone

Telecommunications / Internet Service Provider
10
Medium (5M - 100M $) / B2C
08-09-2000
Egypt


What is Net Promoter?

Originally formulated in 2003 by Fred Reichheld as simply a score, it has expanded to become a system that increases loyalty and expands revenue.
Learn more about Net Promoter

How good is my Net Promoter Score?

NPS Varies Depending on How You Construct Your Questionnaire, the implications of this are enormous.
Read the entire Net Promoter argument