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Privacy Policy

Last Updated: March 1, 2017

Protecting your privacy is really important to us. With this in mind, we’re providing this Privacy Policy to explain our practices regarding the collection, use and disclosure of information that we receive through NPSBenchmarks.

Collection and Use of Information

Our primary goals in collecting information are to provide and improve our Services, to administer your use of the Services, and to enable you to enjoy and easily navigate through NPSBenchmarks.com. Among the types of Personal Data that the web site collects, by itself or through third parties, there are: Usage Data, email address, first name and last name. The Personal Data is freely provided by the user. Along with that, the web site also collects Company Data that is publicly available. Such data includes, but is not limited to company name, company size, revenue and Net Promoter Score®.

Users are responsible for any Personal and Company Data of third parties obtained, published or shared through this Web site and confirm that they have the third party's consent to provide the Data to NPSBenchmarks.com.

As you navigate the web site, we may also collect information through the use of commonly-used information-gathering tools, such as cookies and web beacons (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on NPSBenchmarks.com (such as the web pages viewed and the links clicked).

Information on the processing of data

Data is collected for the following purposes and using the following services:

Analytics:

We utilize Google Analytics, a service provided by Google, Inc., to gather information about how Users engage with our Site and Services. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. We also use Craft CMS to provide us with analytics data regarding Users’ interactions with our Site. Fore more information on Craft CMS, please visit https://craftcms.com/features/.

Social Media Features:

The NPSBenchmarks.com web site may use Social Media Features, such as the pre-defined Click to Tweet option. These features may collect your IP address and which page you are visiting on our web site and may set a cookie to enable the feature to function properly. You may be given the option by such Social Media Features to post information about your activities on this web site to a profile page of yours that is provided by a third party Social Media network in order to share with others within your network. Social Media Features are either hosted by a third-party or hosted directly on our web site. Your interactions with these features are governed by the privacy policy of the company providing the relevant Social Media Features.

Questions?

Questions regarding this Privacy Statement or the information practices of the Web sites should be directed to support@customergauge.com.