2018 NPS® & CX Benchmarks

The Tactics and Practices of NPS Leaders



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NPSBenchmarks.com is an open source database of publicly available Net Promoter Scores and other metrics relating to churn and retention. Due to the fact that the data for these scores are taken from publicly available information on the internet, the use of these scores is at visitors’ own risk. NPSBenchmarks.com does not warrant or make any representations concerning the accuracy, likely results, or reliability of Net Promoter Scores available on the web site. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. 

NPS Sources

The NPS scores for each company are taken from either publicly available information on the internet or through the company’s Annual Reports (also freely available to the public). As such, we have included the source of the data, along with the date, which shows how recent the NPS is.


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